Privacy
What WelcomeScan keeps, and why.
This notice covers the account-free sample and the signed-in business dashboard. We keep the details needed to run calls, build private reports, and protect the service from misuse.
What we collect
For an account, we store your account identifier, email, organization, locations, verified business lines, caller choices, authorization records, scores, and reports. Both free samples require your business name, business type, and email. You may also provide a business website or public listing link. The browser sample requires microphone permission, and the optional phone sample requires a mobile number you verify. Neither version requires your personal name. We use the email to identify and protect the requested sample, not to subscribe you to marketing. If you separately ask for an industry example or plan details, we store your email, selected industry, signup choice, consent record, and limited hashed request information.
Phone verification
Only the phone sample requires mobile verification. We request a text code for the mobile that will receive the call. If you separately choose “Call me with the code,” we request one automated verification call that reads the code. We keep keyed hashes and consent timing for verification and abuse prevention, not the code itself. For a business location, we may verify a matching business email or place a separate code call to the business line. Verification-code calls are not secret-caller calls.
Calls, audio, and transcripts
The browser sample records and transcribes the AI conversation you authorize through your microphone. The optional phone sample records and transcribes the call you authorize to your own phone. Both include a playable recording and transcript in the private report. For authorized business monitoring, WelcomeScan processes each call attempt live. When a person is reached, we record and transcribe the conversation to build the private report. When no person is reached, including voicemail or another automated system, we do not create a report or transcript and delete the disposable attempt audio.
Who can access it
An account-free sample report, including its recording and transcript, is available to anyone holding its private, unguessable link. Business reports, recordings, and transcripts require a signed-in account with access to the organization. WelcomeScan operators may access them when needed to run and support the service.
How long we keep it
A free-sample report link, recording, and transcript are available for 30 days and are then deleted. The contact email, stored sample business name and type, and optional website or listing link are removed at that time as well. Business-scan recordings and transcripts are deleted after 90 days; written scores and reports remain in the account. We keep a marketing signup and its consent record until you unsubscribe, ask us to remove it, or it is no longer needed. Restricted verification hashes and security records may be kept longer for reliability and abuse prevention.
Service providers
WelcomeScan uses Supabase for account sign-in and restricted account, call, artifact, report, and signup data; Vercel to run the site; Stripe to process subscriptions and provide the billing portal; Resend to deliver requested examples, product updates, and sign-in email; Twilio for phone verification and phone calls; LiveKit for live browser media, call media, and phone-call recording; and LiveKit Inference for speech and language processing.
Billing information
Stripe receives and processes your payment details. WelcomeScan stores Stripe customer and subscription identifiers, subscription status, price, renewal timing, and cancellation state so we can provide or pause the monthly scan plan. We do not store your complete card number.
Email choices
Entering an email for either free sample does not start marketing email, and the private report opens in the browser rather than being emailed. When you separately request an industry example or plan details, we send one email to the address you enter. Future product email starts only after you confirm from that inbox. You can unsubscribe or ask us to remove your signup by emailing hello@welcomescan.com. Account and service messages may still be sent when needed to deliver something you requested or protect your account.
Last updated August 14, 2026. See the Terms for authorized-use rules.