Privacy
What WelcomeScan keeps, and why.
This notice covers the account-free sample and the signed-in business dashboard. We keep the details needed to run calls, build private reports, and protect the service from misuse.
What we collect
For an account, we store your account identifier, email, organization, locations, verified business lines, caller choices, authorization records, scores, and reports. If you ask for an industry example or join the monitoring list, we store your email, selected industry, signup choice, consent record, and limited hashed request information. The free phone sample itself does not require your name or email.
Phone verification
For the free sample, we text a code to the mobile that will receive the call. For a business location, we may verify a matching business email or place a separate code call to the business line. Verification codes are not mystery-shop calls.
Calls, audio, and transcripts
The free sample records the call you authorize to your own phone. A business scan records and transcribes the authorized mystery-shop call to the verified business line. We use the audio and transcript to build the private report.
Who can access it
An account-free sample report is available to anyone holding its private, unguessable link. Business reports, recordings, and transcripts require a signed-in account with access to the organization. WelcomeScan operators may access them when needed to run and support the service.
How long we keep it
A free-sample report link stops working after 30 days. Business-scan recordings and transcripts are deleted after 90 days; written scores and reports remain in the account. We keep a marketing signup and its consent record until you unsubscribe, ask us to remove it, or it is no longer needed. Restricted verification and security records may be kept longer for reliability and abuse prevention.
Service providers
WelcomeScan uses Supabase for account sign-in and restricted account, call, artifact, report, and signup data; Vercel to run the site; Resend to deliver requested examples, product updates, and sign-in email; Twilio for verification and phone calls; LiveKit for call media and recording; and LiveKit Inference for speech and language processing.
Email choices
When you request an industry example or monitoring access, we send one email to the address you enter. Future product email starts only after you confirm from that inbox. You can unsubscribe or ask us to remove your signup by emailing hello@welcomescan.com. Account and service messages may still be sent when needed to deliver something you requested or protect your account.
Last updated August 9, 2026. See the Terms for authorized-use rules.