Hear the call that just cost you a customer.

WelcomeScan makes a realistic call, then shows what helped, what stalled, and what to fix.

Try it
Read the call transcript: First Botox consultation
  1. Chris: Hi, thanks for calling Willow Med Spa, this is Chris. What can I help you with?
  2. Maya: Hi, I had a question about a first Botox consultation.
  3. Chris: Sure. What would you like to know?
  4. Maya: I have never had Botox before, but I am interested in it for forehead lines. How does a first consultation usually work?
  5. Chris: Have you had any injectable treatment before?
  6. Maya: No, I have never had one.
  7. Chris: The first step is an in-person consultation so a provider can assess what may be appropriate.
  8. Maya: Okay, that helps. Who would I meet with for the consultation?
  9. Chris: You would meet with one of our providers, based on the available consultation times.
  10. Maya: Okay, I understand the first step. Thanks.

Example score

86/100

Verdict

Maya learned the consultation path and who she would meet.

How WelcomeScan works.

  1. 01

    Add a location

    Add and verify its business line, then save the hours your team answers.

  2. 02

    Secret caller

    WelcomeScan calls like a real customer at randomized times within those hours.

  3. 03

    Analysis

    For completed conversations, review the recording, transcript, evidence-backed score, and what to coach next.

See the calls we test.

Monthly monitoring rotates relevant, non-emergency issues to test whether your team understands them, answers clearly, and owns the next step.

Customer issue

A first-time client is interested in Botox and wants to understand the consultation.

“Hi, I've never had Botox before, but I'm interested in it for forehead lines. How does a first consultation usually work?”

What this tests

  • Trust and reassurance
  • Process explanation
  • Consultation path

Monthly scan plan

$39/month

Up to five planned observations randomized within your saved open hours each month, with up to three reach attempts per observation when those hours permit, recordings, transcripts, and private reports. Cancel anytime.

Paid calls require a verified business line in a supported U.S. state.