Hear the call that drives a repair job to the shop down the road.

WelcomeScan calls your shop like a driver with a real question, then shows you whether they left reassured or kept searching.

Try it
Read the call transcript: Steady check-engine light
  1. Chris: Hi, thanks for calling Greenlight Auto Care, this is Chris. How can I help you?
  2. Maya: Hi, I was calling about my check-engine light.
  3. Chris: Sure. What is going on with it?
  4. Maya: My check-engine light came on, but it is steady and the car seems to be driving normally. Could someone look at it this week?
  5. Chris: Have you noticed any smoke, overheating, or unusual noise?
  6. Maya: No, there is no smoke, overheating, or unusual noise.
  7. Chris: All right. We can start with a diagnostic when you bring it in.
  8. Maya: Okay, that helps. How does the diagnostic part usually work when I bring it in?
  9. Chris: A technician checks the car first, then the advisor explains what they find before any repair.
  10. Maya: That helps. What is your next available day for that?
  11. Chris: I cannot see the schedule from here, so you would need to check with the advisor tomorrow.
  12. Maya: Okay, I understand. Thanks for explaining it.

Example score

82/100

Verdict

Maya learned the diagnostic process, but still had to call back for timing.

How WelcomeScan works.

  1. 01

    Add a location

    Add and verify its business line, then save the hours your team answers.

  2. 02

    Secret caller

    WelcomeScan calls like a real customer at randomized times within those hours.

  3. 03

    Analysis

    For completed conversations, review the recording, transcript, evidence-backed score, and what to coach next.

See the calls we test.

Monthly monitoring rotates relevant, non-emergency issues to test whether your team understands them, answers clearly, and owns the next step.

Customer issue

A driver has a steady check-engine light and wants a diagnostic appointment.

“Hi, my check-engine light came on, but it is steady and the car seems to be driving normally. Could someone look at it this week?”

What this tests

  • Basic safety triage
  • Diagnostic clarity
  • Appointment path

Monthly scan plan

$39/month

Up to five planned observations randomized within your saved open hours each month, with up to three reach attempts per observation when those hours permit, recordings, transcripts, and private reports. Cancel anytime.

Paid calls require a verified business line in a supported U.S. state.