Mystery shopping for your phone line
WelcomeScan calls your shop like a driver with a real question, then shows you whether they left reassured or kept searching.
Pick a caller
We call
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Maya's question
“My check-engine light is on, but the car is driving normally. Could you look at it this week?”
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Maya's test call
72/100
Customer situation
Maya · Ready to act
“My check-engine light is on, but the car is driving normally. Could you look at it this week?”
The diagnostic process was not explained
8 completed scans
Evidence you can hear for yourself.
Recording + transcript
The score never stands alone.
I built WelcomeScan because the first phone call is too important to guess about. — Amit Patel, founder
Test a ready-to-act customer first. Then try a first-timer, a comparison shopper, or someone with one exact question.
Your caller
Maya · Ready to act
Knows what they want and asks for the clearest way to move forward.
Maya · High intent
What they might ask
“My check-engine light is on, but the car is driving normally. Could you look at it this week?”
Listen for: Whether strong intent becomes a specific next step.
Maya heard the shop could help. She never learned what the diagnosis would cost.
Conversation score
72
/ 100
The advisor sounded confident, but the estimate process and next step were left unclear.
Caller: Maya · Check-engine light inquiry
The advisor asked what the car was doing
Likely availability was shared
The diagnostic process was not explained
The call ended without a follow-up
Fix this first
Explain the diagnostic step and its price before asking for the caller’s contact details.
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On a business scan, whoever normally answers your line. The free test calls you first so you can experience the product yourself.
The recording, transcript, a score out of 100, the moments that helped, and the first thing worth fixing.
Yes. WelcomeScan records and transcribes the call for your private report.
No. The caller stops before making an appointment, accepting a quote, placing an order, or making a commitment.