Hear the call that sends a new patient somewhere else.

WelcomeScan calls your dental office like a real patient, then shows you where the conversation built trust or lost it.

Try it
Read the call transcript: Chipped tooth this week
  1. Chris: Hi, thanks for calling Willow Creek Dental, this is Chris. How can I help you?
  2. Maya: Hi, I was calling about a chipped tooth.
  3. Chris: Of course. What happened?
  4. Maya: I chipped a tooth yesterday. It is not an emergency. Could someone see me this week?
  5. Chris: Are you having severe pain or swelling?
  6. Maya: No, there is no severe pain or swelling.
  7. Chris: Okay. We do see new patients for that, but I do not have the schedule in front of me.
  8. Maya: Okay, when is the soonest a new patient could be seen?
  9. Chris: The online calendar should show the first available new-patient visit.
  10. Maya: Okay, I will review that. Thank you.

Example score

78/100

Verdict

Maya learned the online booking path, but not an actual appointment time.

How WelcomeScan works.

  1. 01

    Add a location

    Add and verify its business line, then save the hours your team answers.

  2. 02

    Secret caller

    WelcomeScan calls like a real customer at randomized times within those hours.

  3. 03

    Analysis

    For completed conversations, review the recording, transcript, evidence-backed score, and what to coach next.

See the calls we test.

Monthly monitoring rotates relevant, non-emergency issues to test whether your team understands them, answers clearly, and owns the next step.

Customer issue

A new patient chipped a tooth and wants a non-emergency appointment this week.

“Hi, I chipped a tooth yesterday. It is not an emergency. Could someone see me this week?”

What this tests

  • Careful triage
  • Useful availability
  • A specific next step

Monthly scan plan

$39/month

Up to five planned observations randomized within your saved open hours each month, with up to three reach attempts per observation when those hours permit, recordings, transcripts, and private reports. Cancel anytime.

Paid calls require a verified business line in a supported U.S. state.