Mystery shopping for your phone line
WelcomeScan calls your dental office like a real patient, then shows you where the conversation built trust—or lost it.
Pick a caller
We call
Get the report
Maya's question
“Do you see new patients for a chipped tooth?”
No card required.
Maya's test call
68/100
Customer situation
Maya · Ready to act
“Do you see new patients for a chipped tooth?”
No one checked whether Maya was in pain
8 completed scans
Evidence you can hear for yourself.
Recording + transcript
The score never stands alone.
I built WelcomeScan because the first phone call is too important to guess about. — Amit Patel, founder
Test a ready-to-act customer first. Then try a first-timer, a comparison shopper, or someone with one exact question.
Your caller
Maya · Ready to act
Knows what they want and asks for the clearest way to move forward.
Maya · High intent
What they might ask
“Do you see new patients for a chipped tooth?”
Listen for: Whether strong intent becomes a specific next step.
Maya heard there was availability. No one asked for her number.
Conversation score
68
/ 100
The front desk answered the question, but the call ended before Maya had a clear next step.
Caller: Maya · New patient with a chipped tooth
The phone was answered quickly
The first available day was explained
No one checked whether Maya was in pain
No callback number was taken
Fix this first
Ask one care question, then offer a specific next step and take the caller’s number.
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Coming soon
Monthly monitoring will show you what changes across calls, locations, and shifts. Join the early list.
On a business scan, whoever normally answers your line. The free test calls you first so you can experience the product yourself.
The recording, transcript, a score out of 100, the moments that helped, and the first thing worth fixing.
Yes. WelcomeScan records and transcribes the call for your private report.
No. The caller stops before making an appointment, accepting a quote, placing an order, or making a commitment.