Hear the call that sends a straightforward electrical job to a competitor.

WelcomeScan calls your line like a homeowner with a safe, ordinary repair question, then shows you what happened from their side.

Try it
Read the call transcript: Outlet stopped working
  1. Chris: Hi, thanks for calling Beacon Electric, this is Chris. How can I help you?
  2. Maya: Hi, I was calling about an outlet that stopped working.
  3. Chris: Sure. What is happening with it?
  4. Maya: One outlet in my living room stopped working. There is no heat, sparking, or burning smell, but I would like someone to check it. What is your availability?
  5. Chris: Is that the only outlet affected?
  6. Maya: Yes, only that one living-room outlet is affected.
  7. Chris: All right. We handle that, but our scheduler is out today and would need to follow up.
  8. Maya: Okay, I understand. About when would someone call me back?
  9. Chris: It would most likely be tomorrow morning.
  10. Maya: Okay, that gives me a timeframe. Thanks.

Example score

88/100

Verdict

Maya’s outlet issue was narrowed down, with a next-morning callback window.

How WelcomeScan works.

  1. 01

    Add a location

    Add and verify its business line, then save the hours your team answers.

  2. 02

    Secret caller

    WelcomeScan calls like a real customer at randomized times within those hours.

  3. 03

    Analysis

    For completed conversations, review the recording, transcript, evidence-backed score, and what to coach next.

See the calls we test.

Monthly monitoring rotates relevant, non-emergency issues to test whether your team understands them, answers clearly, and owns the next step.

Customer issue

One outlet stopped working, with no heat, sparking, smell, or visible damage.

“Hi, one outlet in my living room stopped working. There is no heat, sparking, or burning smell, but I would like someone to check it. What is your availability?”

What this tests

  • Safety clarification
  • Service fit
  • Owned next step

Monthly scan plan

$39/month

Up to five planned observations randomized within your saved open hours each month, with up to three reach attempts per observation when those hours permit, recordings, transcripts, and private reports. Cancel anytime.

Paid calls require a verified business line in a supported U.S. state.