Mystery shopping for your phone line
WelcomeScan calls your line like a homeowner with a safe, ordinary repair question, then shows you what happened from their side.
Pick a caller
We call
Get the report
Maya's question
“One outlet stopped working—there’s no heat, smell, or sparking. Could someone look at it this week?”
No card required.
Maya's test call
64/100
Customer situation
Maya · Ready to act
“One outlet stopped working—there’s no heat, smell, or sparking. Could someone look at it this week?”
No service window was offered
8 completed scans
Evidence you can hear for yourself.
Recording + transcript
The score never stands alone.
I built WelcomeScan because the first phone call is too important to guess about. — Amit Patel, founder
Test a ready-to-act customer first. Then try a first-timer, a comparison shopper, or someone with one exact question.
Your caller
Maya · Ready to act
Knows what they want and asks for the clearest way to move forward.
Maya · High intent
What they might ask
“One outlet stopped working—there’s no heat, smell, or sparking. Could someone look at it this week?”
Listen for: Whether strong intent becomes a specific next step.
Maya explained the outlet issue. The next step was ‘call back tomorrow.’
Conversation score
64
/ 100
The employee confirmed the company handled the work, but did not take ownership of the follow-up.
Caller: Maya · Single outlet not working
The employee checked for warning signs
The service type was confirmed
No service window was offered
The caller was told to try again
Fix this first
Capture the caller’s details and make the callback your team’s responsibility.
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Coming soon
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On a business scan, whoever normally answers your line. The free test calls you first so you can experience the product yourself.
The recording, transcript, a score out of 100, the moments that helped, and the first thing worth fixing.
Yes. WelcomeScan records and transcribes the call for your private report.
No. The caller stops before making an appointment, accepting a quote, placing an order, or making a commitment.