Hear the call that loses the homeowner before your technician ever arrives.

WelcomeScan calls your HVAC line like a homeowner who needs help, then shows you what made them stay or keep dialing.

Try it
Read the call transcript: AC runs but does not cool
  1. Chris: Hi, thanks for calling Northside Heating and Air, this is Chris. How can I help?
  2. Maya: Hi, I was calling about my AC not cooling.
  3. Chris: Sure. What is the system doing?
  4. Maya: My AC is running, but the house is not really cooling down. Is that something someone could look at this week?
  5. Chris: Is air still coming from the vents?
  6. Maya: Yes, air is coming out, but it does not feel cool.
  7. Chris: We should be able to help. Dispatch would need to review the schedule when they get in.
  8. Maya: Okay, I understand. About when should I expect to hear back?
  9. Chris: It would probably be sometime this afternoon.
  10. Maya: Okay, that is helpful. Thank you.

Example score

86/100

Verdict

Maya’s symptom was clarified, and she got an afternoon callback window.

How WelcomeScan works.

  1. 01

    Add a location

    Add and verify its business line, then save the hours your team answers.

  2. 02

    Secret caller

    WelcomeScan calls like a real customer at randomized times within those hours.

  3. 03

    Analysis

    For completed conversations, review the recording, transcript, evidence-backed score, and what to coach next.

See the calls we test.

Monthly monitoring rotates relevant, non-emergency issues to test whether your team understands them, answers clearly, and owns the next step.

Customer issue

A homeowner's AC is running but the house is not cooling.

“Hi, my AC is running, but the house is not really cooling down. Is that something someone could look at this week?”

What this tests

  • Useful clarification
  • Service availability
  • Callback ownership

Monthly scan plan

$39/month

Up to five planned observations randomized within your saved open hours each month, with up to three reach attempts per observation when those hours permit, recordings, transcripts, and private reports. Cancel anytime.

Paid calls require a verified business line in a supported U.S. state.