Mystery shopping for your phone line
WelcomeScan calls your HVAC line like a homeowner who needs help, then shows you what made them stay—or keep dialing.
Pick a caller
We call
Get the report
Maya's question
“My AC is running, but the house isn’t cooling. Could someone take a look this week?”
No card required.
Maya's test call
61/100
Customer situation
Maya · Ready to act
“My AC is running, but the house isn’t cooling. Could someone take a look this week?”
No diagnostic question was asked
8 completed scans
Evidence you can hear for yourself.
Recording + transcript
The score never stands alone.
I built WelcomeScan because the first phone call is too important to guess about. — Amit Patel, founder
Test a ready-to-act customer first. Then try a first-timer, a comparison shopper, or someone with one exact question.
Your caller
Maya · Ready to act
Knows what they want and asks for the clearest way to move forward.
Maya · High intent
What they might ask
“My AC is running, but the house isn’t cooling. Could someone take a look this week?”
Listen for: Whether strong intent becomes a specific next step.
Maya described the problem. The call ended without a callback.
Conversation score
61
/ 100
The dispatcher confirmed the company could help, but never captured the address or phone number.
Caller: Maya · Home not cooling
The call reached a person
Service coverage was confirmed
No diagnostic question was asked
No callback number was taken
Fix this first
Confirm the symptom, collect the caller’s details, and say exactly when they will hear back.
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Coming soon
Monthly monitoring will show you what changes across calls, locations, and shifts. Join the early list.
On a business scan, whoever normally answers your line. The free test calls you first so you can experience the product yourself.
The recording, transcript, a score out of 100, the moments that helped, and the first thing worth fixing.
Yes. WelcomeScan records and transcribes the call for your private report.
No. The caller stops before making an appointment, accepting a quote, placing an order, or making a commitment.