Mystery shopping for your phone line
WelcomeScan tests the first conversation with your firm and shows whether a prospective client felt heard and knew what came next.
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Maya's question
“I need help reviewing a small-business contract. Is that something your firm handles?”
No card required.
Maya's test call
66/100
Customer situation
Maya · Ready to act
“I need help reviewing a small-business contract. Is that something your firm handles?”
The intake questions felt unstructured
8 completed scans
Evidence you can hear for yourself.
Recording + transcript
The score never stands alone.
I built WelcomeScan because the first phone call is too important to guess about. — Amit Patel, founder
Test a ready-to-act customer first. Then try a first-timer, a comparison shopper, or someone with one exact question.
Your caller
Maya · Ready to act
Knows what they want and asks for the clearest way to move forward.
Maya · High intent
What they might ask
“I need help reviewing a small-business contract. Is that something your firm handles?”
Listen for: Whether strong intent becomes a specific next step.
Maya reached the firm. She still didn’t know who would call her back.
Conversation score
66
/ 100
The intake was polite, but the handoff felt uncertain and no timeframe was given.
Caller: Maya · Small-business contract inquiry
The practice area was confirmed
Maya was treated with care
The intake questions felt unstructured
No callback timeframe was given
Fix this first
Name the person or team who will follow up and give the caller a realistic timeframe.
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Coming soon
Monthly monitoring will show you what changes across calls, locations, and shifts. Join the early list.
On a business scan, whoever normally answers your line. The free test calls you first so you can experience the product yourself.
The recording, transcript, a score out of 100, the moments that helped, and the first thing worth fixing.
Yes. WelcomeScan records and transcribes the call for your private report.
No. The caller stops before making an appointment, accepting a quote, placing an order, or making a commitment.