Mystery shopping for your phone line
WelcomeScan calls your plumbing line like a homeowner with a non-emergency problem, then shows you exactly where the lead went cold.
Pick a caller
We call
Get the report
Maya's question
“I have a slow leak under the kitchen sink. Could someone come out this week?”
No card required.
Maya's test call
59/100
Customer situation
Maya · Ready to act
“I have a slow leak under the kitchen sink. Could someone come out this week?”
No one clarified the leak
8 completed scans
Evidence you can hear for yourself.
Recording + transcript
The score never stands alone.
I built WelcomeScan because the first phone call is too important to guess about. — Amit Patel, founder
Test a ready-to-act customer first. Then try a first-timer, a comparison shopper, or someone with one exact question.
Your caller
Maya · Ready to act
Knows what they want and asks for the clearest way to move forward.
Maya · High intent
What they might ask
“I have a slow leak under the kitchen sink. Could someone come out this week?”
Listen for: Whether strong intent becomes a specific next step.
Maya asked for help with a leak. No one took a callback number.
Conversation score
59
/ 100
The company confirmed it served her area, then left Maya to call again later.
Caller: Maya · Slow leak under a sink
The service area was confirmed
The employee stayed courteous
No one clarified the leak
No callback details were captured
Fix this first
Ask where the leak is, take the number, and give a concrete callback window.
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Coming soon
Monthly monitoring will show you what changes across calls, locations, and shifts. Join the early list.
On a business scan, whoever normally answers your line. The free test calls you first so you can experience the product yourself.
The recording, transcript, a score out of 100, the moments that helped, and the first thing worth fixing.
Yes. WelcomeScan records and transcribes the call for your private report.
No. The caller stops before making an appointment, accepting a quote, placing an order, or making a commitment.