Hear the call that turns a simple plumbing job into someone else’s booking.

WelcomeScan calls your plumbing line like a homeowner with a non-emergency problem, then shows you exactly where the lead went cold.

Try it
Read the call transcript: Contained leak under sink
  1. Chris: Hi, thanks for calling Copperline Plumbing, this is Chris. How can I help?
  2. Maya: Hi, I was calling about a leak under my sink.
  3. Chris: Sure. What is going on?
  4. Maya: I have a slow leak under my kitchen sink. I have a bowl under it and it is contained, but I would like someone to fix it. What is your availability?
  5. Chris: Does it leak all the time, or only when the sink is used?
  6. Maya: It appears only when the sink is used.
  7. Chris: All right. We handle that kind of repair, and a scheduler can arrange a service visit.
  8. Maya: Okay, that helps. Can you explain how the service-call or estimate process works?
  9. Chris: The plumber looks at the leak first and explains the repair before work begins.
  10. Maya: Okay, I understand. Thanks for the information.

Example score

88/100

Verdict

Maya’s leak was clarified, and the visit process was explained.

How WelcomeScan works.

  1. 01

    Add a location

    Add and verify its business line, then save the hours your team answers.

  2. 02

    Secret caller

    WelcomeScan calls like a real customer at randomized times within those hours.

  3. 03

    Analysis

    For completed conversations, review the recording, transcript, evidence-backed score, and what to coach next.

See the calls we test.

Monthly monitoring rotates relevant, non-emergency issues to test whether your team understands them, answers clearly, and owns the next step.

Customer issue

A homeowner has a slow, contained leak beneath a kitchen sink.

“Hi, I have a slow leak under my kitchen sink. I have a bowl under it and it is contained, but I would like someone to fix it. What is your availability?”

What this tests

  • Severity check
  • Dispatch clarity
  • Callback capture

Monthly scan plan

$39/month

Up to five planned observations randomized within your saved open hours each month, with up to three reach attempts per observation when those hours permit, recordings, transcripts, and private reports. Cancel anytime.

Paid calls require a verified business line in a supported U.S. state.