Hear the call that sends a new salon client to another chair.

WelcomeScan calls with the questions a new client has before booking, then shows you whether the conversation made the choice easy.

Try it
Read the call transcript: Color correction consultation
  1. Chris: Hi, thanks for calling Juniper Lane Salon, this is Chris. What can I do for you?
  2. Maya: Hi, I had a question about a color correction.
  3. Chris: Sure. What happened with the color?
  4. Maya: I used box color at home and the tone came out uneven. I know someone would need to see it first. Do you offer color-correction consultations?
  5. Chris: When was the color applied?
  6. Maya: It was applied at home recently.
  7. Chris: Is there any scalp irritation?
  8. Maya: No, there is no scalp irritation.
  9. Chris: Okay. We would need to see it in person before recommending a full service.
  10. Maya: Okay, that makes sense. Would I come in for a consultation before booking the full service?
  11. Chris: Yes. The stylist would assess it during the consultation before you choose a full service.
  12. Maya: Okay, that makes sense. Thanks.

Example score

94/100

Verdict

Maya learned that an in-person consultation comes before the full service.

How WelcomeScan works.

  1. 01

    Add a location

    Add and verify its business line, then save the hours your team answers.

  2. 02

    Secret caller

    WelcomeScan calls like a real customer at randomized times within those hours.

  3. 03

    Analysis

    For completed conversations, review the recording, transcript, evidence-backed score, and what to coach next.

See the calls we test.

Monthly monitoring rotates relevant, non-emergency issues to test whether your team understands them, answers clearly, and owns the next step.

Customer issue

A new client has uneven at-home color and wants to know how consultations work.

“Hi, I used box color at home and the tone came out uneven. I know someone would need to see it first. Do you offer color-correction consultations?”

What this tests

  • No-judgment discovery
  • Stylist matching
  • Consultation path

Monthly scan plan

$39/month

Up to five planned observations randomized within your saved open hours each month, with up to three reach attempts per observation when those hours permit, recordings, transcripts, and private reports. Cancel anytime.

Paid calls require a verified business line in a supported U.S. state.